FAQ

Questions about Products and Orders

How can I search for a specific product in the store?
To search for a product, please use the search module located at the top of the website. Enter the information you are looking for, and if it is available on the site, a list of matching results will be displayed.

I am a legal entity. Can I make a purchase?
Yes, Autohelix.ro fulfills orders for legal entities. To receive a tax invoice with your company's details, please provide the necessary information during registration or the checkout process.

How can I arrange for delivery to an address other than the one specified in my client account?
During the checkout process, you will have the option to enter the relevant details for the desired delivery address.

Managing Your Client Account

I forgot my account password. What should I do?
If you do not remember your account password, please use the "Recover Forgotten Password" option available on the "Account Access" page.

How can I change the details in my account?
To update your account details, please log in and access the "Update Account" option available in the "My Account" section.

Do I need an account to make a purchase?
To shop on this site, you need to create a user account. This can also be done after adding the desired products to your Shopping Cart.

Can I modify an order I placed?
If you wish to make changes to an order, please contact us using the contact form on the website. Make sure to include your order ID, which can be found in the "Order History" section.

Can I view information about previous orders?
You can review your order history by accessing the "Order History" section on the site.

General Questions

I want to purchase a product that is out of stock. What should I do?
For more information about product availability, please contact us using the contact form on the website.

I need additional information that is not available on the site. What should I do?
In this case, please contact us using the contact form on the website.